Privacy policy

What personal data we collect

We may collect the following types of personal data:

• Name
• Contact details (email address, phone number, address)
• Payment information (handled by payment providers)
• Order and purchase history
• IP address and technical information about your device
• Information you provide when contacting us, for example through customer service, reviews or forms

How we collect data

We process your personal data to:

• Manage and deliver orders
• Administer payments, returns and complaints
• Communicate with you about your order or customer service matters
• Send marketing and offers (if you have consented to this)
• Improve our website, products and services
• Fulfill legal obligations under applicable law

How we use personal data

Fuse Energy collects personal data in several ways. Data is collected when you make a purchase on the website, register for newsletters, contact us by email or customer service, participate in campaigns, leave reviews or otherwise voluntarily provide information to us.

We also collect certain information automatically when you visit the website, for example through cookies and similar technologies. This may include information about your device, IP address, browser type, visited pages and how you interact with the website.

In some cases, we may also receive information from third parties, such as payment providers, shipping companies or advertising platforms, to the extent necessary to provide our services or comply with applicable law.

Legal basis for processing

Processing of personal data is based on:

• Contract - to fulfill purchases and delivery
• Legal obligation - for example accounting law
• Legitimate interest - for example customer service and service improvement
• Consent - for marketing and certain cookies

Storage of personal data

We store your personal data only for as long as necessary for the purposes stated in this policy or for as long as we are required by law. For example, accounting information is stored in accordance with accounting law.

Sharing of personal data

We share personal data only when necessary, for example with:

• Payment providers
• Shipping and logistics partners
• IT and system providers
• Marketing and analytics tools

These parties process personal data under agreement and only on behalf of Fuse Energy.

For marketing and analytics purposes, Fuse Energy may use third-party services such as advertising and analytics platforms, for example Meta (Facebook and Instagram), Google and TikTok. These services may collect information about how you interact with our website, for example through cookies or similar technologies, to measure campaign results and show relevant marketing.

Processing of personal data for these purposes takes place only after your consent and in accordance with each third party's privacy policy. Fuse Energy is responsible for ensuring that personal data is shared securely and in accordance with applicable data protection legislation.

Cookies

Fuse Energy uses cookies and similar technologies to make sure the website works correctly, analyze traffic, improve the user experience and enable relevant marketing.

Some cookies are necessary for the website to function and cannot be opted out of. Other cookies are used only after your consent. You can change or withdraw your consent at any time through our cookie banner or your browser settings.

Blocking cookies may affect the functionality of the website.

Your rights

Under GDPR, you have the right to:

• Request access to your personal data
• Have inaccurate information corrected
• Request deletion of personal data (in certain cases)
• Object to processing or request restriction
• Withdraw consent you have given
• Request data portability

To exercise your rights, contact us by email.

You also have the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).

Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or misuse.

Contact

If you have questions about this privacy policy or our processing of personal data, you are welcome to contact us: hello@fuseenergy.se