Return and refund policy

Right of withdrawal

Under the Swedish Distance Contracts Act (2005:59), you have the right to withdraw from your purchase within 14 days from the day you received your order.

To exercise the right of withdrawal, you must notify Fuse Energy within the withdrawal period that you wish to cancel your purchase. The product must then be returned without undue delay and no later than 14 days from the date you informed us of the withdrawal.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that are unsuitable for return for health or hygiene reasons if the seal has been broken, under the Swedish Distance Contracts Act.

This includes, for example, food and dietary supplements, whether delivered in tubes, cans, bottles or other packaging. Opened or broken packaging therefore cannot be returned or refunded.

Return terms

For a return to be approved, the product must be:

• Unopened and in unchanged condition
• In original packaging
• Free from damage or wear

The customer is responsible for return shipping for a changed-mind purchase, unless otherwise stated. A return label is provided by us after contact with customer service by email, and the return shipping cost of $49 is charged to the customer. This is done in accordance with Chapter 2, Section 13 of the Swedish Act (2005:59) on distance contracts and off-premises contracts.

Campaigns and volume discounts

For purchases covered by campaigns, bundle offers or volume discounts, the discount applies only if all conditions for the offer are met.

If parts of a campaign offer are returned and the discount conditions are no longer met, we reserve the right to adjust the refund according to the regular unit price for the goods the customer keeps.

Campaign gifts

Any campaign gift is conditional on the campaign requirements being met. If a return means the conditions are no longer met, the campaign gift must be returned unused and undamaged.

If the campaign gift is not returned with the order return, or is returned used, opened or damaged, Fuse Energy reserves the right to deduct the gift's regular value from the refund.

Refund

For an approved return, the amount for the returned products is refunded within 14 days from when we receive the return or from when you show that the item has been sent back, whichever occurs first.

Refunds are made through the same payment method used for the purchase, unless otherwise agreed. Any shipping costs are refunded in accordance with the Swedish Distance Contracts Act.

Uncollected packages

If an order is not collected or received and is therefore returned to Fuse Energy, this is not considered a valid exercise of the right of withdrawal. Fuse Energy reserves the right to charge a fee corresponding to the actual costs of shipping, return and handling.

Complaints

If a product is defective or damaged on delivery, you have the right to make a complaint under the Swedish Consumer Sales Act (2022:260). Complaints must be made within a reasonable time after the defect was discovered. A complaint made within two months is always considered to have been made within a reasonable time.

For an approved complaint, Fuse Energy covers costs related to return and replacement in accordance with applicable law. A complaint may be rejected if the defect is not covered by the Swedish Consumer Sales Act, for example in cases of normal wear, incorrect use or handling contrary to the stated instructions.

Refund for complaints

For an approved complaint, refund, replacement delivery or another measure is handled under the Swedish Consumer Sales Act and by agreement with the customer.

Contact

For questions about returns, refunds or complaints, please contact us before sending back an item: hello@fuseenergy.se